Terms of Service

1. The service

VICILEY INTERNATIONAL PTE. LTD. (UEN 202243050C) provides AI Kuajinglian, an online service for managing cross-border e-commerce operations. These terms apply between us and the company that subscribes to the service ("the customer").

2. Accounts

• The customer decides who gets an account and which roles each account has, and is responsible for what its users do in the service.
• Users keep their passwords and verification codes to themselves and use two-step sign-in where it is offered.
• Tell us at once if you suspect unauthorised use.

3. Amazon and other accounts

• The customer authorises its own Amazon stores and advertising accounts and must comply with Amazon's agreements and policies.
• Changes made on Amazon through the service need the customer's approval. The customer remains responsible for its business decisions.
• AI Kuajinglian is not affiliated with Amazon.

4. Fees

• Fees are set out in the customer's order form or contract.
• Prepaid AI balance can only be used to pay for our service. It cannot be transferred to anyone else or withdrawn as cash.

5. Customer data

• Data the customer puts into the service belongs to the customer. We process it as described in our Privacy Policy and only to provide the service.
• The customer can export its data at any time while the subscription is active, and for 90 days after it ends; after that we delete it.
• Saved AI conversations: the customer can choose to save AI assistant conversations to the platform (this can be changed in System settings, and saved conversations can be deleted by date at any time). Saved conversations are stored encrypted. Where the customer agrees to their use for improvement, we use them to compile common questions and answers and to improve the service; the resulting Q&A contains no customer names or business data, and personal details such as phone numbers and e-mail addresses are removed first. Where the customer does not agree, we do not read them.

6. AI features

• Amounts and quantities that are booked, paid or sent to Amazon are calculated by the system's own rules, not by AI.
• AI answers and estimates are for reference and are labelled as such. AI works according to the system's rules and the customer's own settings, which decide what it does directly and what takes effect only after a person with the right permission confirms it; changes on Amazon need the customer's approval.
• Check AI answers before relying on them.
• Images and videos generated or edited with AI in the service carry an "AI-generated" label in the file. When the customer uses such content outside the service (including on Amazon or other platforms), the customer is responsible for labelling it as required by applicable law and platform rules, and for its use.

7. Acceptable use

Do not use the service to break the law or third parties' terms, to attack or overload the service, or to access data you are not authorised to see.

8. Availability and changes

We work to keep the service available and secure, and may improve or change features. We give reasonable notice before removing a feature the customer relies on.

9. Suspension and termination

We may suspend an account that breaks these terms or puts the service at risk, or when fees are overdue. Either party may end the subscription as set out in the contract. Section 5 applies after termination.

10. Liability

• To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit or lost business.
• Our total liability for any claim is limited to the fees the customer paid us for the one month before the claim arose.

11. Governing law

These terms are governed by the laws of Singapore. Disputes are settled by arbitration in Singapore under the rules of the Singapore International Arbitration Centre.

12. Changes to these terms

When these terms change, we publish a new version with its effective date and tell customers in advance. Earlier versions stay available on this page.

13. Contact

VICILEY INTERNATIONAL PTE. LTD., 133 NEW BRIDGE ROAD, #15-07, CHINATOWN POINT, SINGAPORE 059413 · support@aikuajinglian.com