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Terms of Service

Version 1, effective 2026-10-27.

1. The service

VICILEY INTERNATIONAL PTE. LTD. (UEN 202243050C) provides AI Kuajinglian, an online service for managing cross-border e-commerce operations. These terms apply between us and the company that subscribes to the service ("the customer").

2. Accounts

  • The customer decides who gets an account and which roles each account has, and is responsible for what its users do in the service.
  • Users keep their passwords and verification codes to themselves and use two-step sign-in where it is offered.
  • Tell us at once if you suspect unauthorised use.

3. Amazon and other accounts

  • The customer authorises its own Amazon stores and advertising accounts and must comply with Amazon's agreements and policies.
  • Changes made on Amazon through the service need the customer's approval. The customer remains responsible for its business decisions.
  • AI Kuajinglian is not affiliated with Amazon.

4. Fees

  • Fees are set out in the customer's order form or contract.
  • Prepaid AI balance can only be used to pay for our service. It cannot be transferred to anyone else or withdrawn as cash.

5. Customer data

  • Data the customer puts into the service belongs to the customer. We process it as described in our Privacy Policy and only to provide the service.
  • The customer can export its data at any time while the subscription is active, and for 90 days after it ends; after that we delete it.

6. AI features

  • Amounts and quantities that are booked, paid or sent to Amazon are calculated by the system's own rules, not by AI.
  • AI answers and estimates are for reference and are labelled as such. AI drafts actions; a person approves them before anything touching money, stock, the books or Amazon takes effect.
  • Check AI answers before relying on them.

7. Acceptable use

Do not use the service to break the law or third parties' terms, to attack or overload the service, or to access data you are not authorised to see.

8. Availability and changes

We work to keep the service available and secure, and may improve or change features. We give reasonable notice before removing a feature the customer relies on.

9. Suspension and termination

We may suspend an account that breaks these terms or puts the service at risk, or when fees are overdue. Either party may end the subscription as set out in the contract. Section 5 applies after termination.

10. Liability

  • To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit or lost business.
  • Our total liability for any claim is limited to the fees the customer paid us for the one month before the claim arose.

11. Governing law

These terms are governed by the laws of Singapore. Disputes are settled by arbitration in Singapore under the rules of the Singapore International Arbitration Centre.

12. Changes to these terms

When these terms change, we publish a new version with its effective date and tell customers in advance. Earlier versions stay available on this page.

13. Contact

VICILEY INTERNATIONAL PTE. LTD., 133 NEW BRIDGE ROAD, #15-07, CHINATOWN POINT, SINGAPORE 059413 · support@aikuajinglian.com