Privacy Policy
1. Who we are
AI Kuajinglian is provided by VICILEY INTERNATIONAL PTE. LTD. (UEN 202243050C), 133 NEW BRIDGE ROAD, #15-07, CHINATOWN POINT, SINGAPORE 059413 ("we", "us"). This policy explains how we handle personal data when you use the AI Kuajinglian service ("the service") and this website.
2. Our role
- For the data our customers put into the service — their staff accounts, their business records, and data from the Amazon stores and advertising accounts they authorise — the customer decides why the data is processed. We process it on the customer's behalf under our agreement with the customer.
- For visitors of this website and for the contact details of our customers' administrators and billing contacts, we decide how the data is used and are responsible for it.
3. What we collect
- Account data: name, user name, e-mail address, phone number, role.
- Sign-in and security records: time, IP address, device and browser, actions taken in the service.
- Content our customers enter or upload: documents, notes, images and files.
- Data from Amazon that the seller authorises through Amazon's Selling Partner API and Amazon Ads API: orders without buyer contact details, inventory, shipments, fees, settlements, reimbursements and advertising reports.
- Support requests sent to us.
We do not request Amazon's restricted roles for buyer personal information. Columns in Amazon reports that contain buyer names, addresses, phone numbers or e-mail addresses are discarded before storage.
This website uses no cookies, analytics or tracking. It only remembers your language choice in your own browser.
4. How we use it
- To provide, secure and support the service.
- To bill our customers.
- To meet legal obligations.
We do not sell personal data, do not use it for advertising, and use data obtained from Amazon only to provide the service to the seller who authorised it. We never share one seller's Amazon data with another seller.
5. Where it is stored
Data is stored in Singapore (Amazon Web Services, Singapore region; encrypted backups also in Microsoft Azure, Singapore region). Backups are encrypted and kept in the same region.
6. Service providers
We use a cloud provider to host the service. When a user uses an AI feature, the relevant content is sent to one of the AI model providers below to produce the result. If the user does not use AI features, nothing is sent to them.
| Provider | Model | Country / region |
|---|---|---|
| Anthropic | Claude | United States |
| OpenAI | GPT | United States |
| Gemini | United States |
7. Transfers outside Singapore
Some providers listed above are located outside Singapore. Where personal data is transferred, we require protection comparable to the Singapore Personal Data Protection Act 2012 through contracts and the providers' commitments.
8. How long we keep it
- Customer data is kept while the customer's subscription is active. After it ends, the customer can export its data; we delete it within 90 days unless the customer asks for earlier deletion or the law requires us to keep it longer.
- When a seller withdraws its authorisation, we stop retrieving its Amazon data and delete the Amazon data on request.
- Security records are kept for at least 12 months.
9. Security
We protect data with encrypted connections, encrypted backups, two-step sign-in, role-based permissions and an audit trail. Details are on our Data & security page.
10. Your rights
You may ask to access or correct your personal data, or withdraw consent. If your data was entered by a company that uses our service (for example your employer), please contact that company first; we will help it answer your request. You can also contact our data protection officer below.
11. Data breaches
If a data breach affects personal data, we notify the affected customers without undue delay, and notify the Personal Data Protection Commission and Amazon where the law or Amazon's rules require it.
12. Changes
When this policy changes, we publish a new version with its effective date. Earlier versions stay available on this page.
13. Contact
Data protection officer: HU HAOHUA, privacy@aikuajinglian.com
General enquiries: support@aikuajinglian.com