Privacy Policy
1. Who we are
AI Kuajinglian is provided by VICILEY INTERNATIONAL PTE. LTD. (UEN 202243050C), 133 NEW BRIDGE ROAD, #15-07, CHINATOWN POINT, SINGAPORE 059413 ("we", "us"). This policy explains how we handle personal data when you use the AI Kuajinglian service ("the service") and this website.
2. Our role
- For the data our customers put into the service — their staff accounts, their business records, and data from the Amazon stores and advertising accounts they authorise — the customer decides why the data is processed. We process it on the customer's behalf under our agreement with the customer.
- For visitors of this website and for the contact details of our customers' administrators and billing contacts, we decide how the data is used and are responsible for it.
3. What we collect
- Account data: name, user name, e-mail address, phone number, role.
- Sign-in and security records: time, IP address, device and browser, actions taken in the service.
- Content our customers enter or upload: documents, notes, images and files.
- Data from Amazon that the seller authorises through Amazon's Selling Partner API and Amazon Ads API: orders without buyer contact details, inventory, shipments, fees, settlements, reimbursements and advertising reports.
- Support requests sent to us.
- Website chat: what you type in the chat window and the page you opened it from; the contact details you choose to leave (phone number or WeChat ID, name, company). Replies in the website chat are written automatically by AI, and a salesperson of the official dealer serving you may also read the conversation and reply to you; the conversation is kept by AI Kuajinglian and that dealer to answer your questions and to follow up with you.
- Sign-up and sign-in: company name, your name, phone number or e-mail address, referral code; if you sign in with WeChat, the account identifier WeChat gives us (not your WeChat ID).
- Usage for billing: once a day, each system reports how much storage it uses (one total, in GB) and how many stores are in use; no file names, store names or other business content.
- You may optionally enter your WeChat ID under My account → Settings. It is used only so that your dedicated sales representative and our official mainland China dealer can add you on WeChat about setting up and using the service. You can change or clear it at any time.
- Ratings and comments you give your dedicated sales representative are kept. The dealer serving you can see them; the sales representative can see the scores and comments but not which company gave them.
We do not request Amazon's restricted roles for buyer personal information. Columns in Amazon reports that contain buyer names, addresses, phone numbers or e-mail addresses are discarded before storage.
This website uses no advertising or analytics cookies and no tracking. After you sign in, one necessary cookie keeps you signed in; the chat window keeps a conversation number in your browser; your language choice is also remembered in your browser.
Your conversations in the system with your dedicated sales representative and with the AI跨境链 platform are kept by your company's system and by the other company's system (the dealer serving you, or AI跨境链), each for serving you and handling disputes; when they pass through the AI跨境链 platform, the platform deletes them once the other side has received them and keeps only when they were sent and their size.
4. How we use it
- To provide, secure and support the service.
- To bill our customers.
- To meet legal obligations.
- To answer your questions and, if you agree, for us and the official dealer serving you (a company in mainland China) to contact you at the number you left about our service.
We do not sell personal data, do not use it for advertising, and use data obtained from Amazon only to provide the service to the seller who authorised it. We never share one seller's Amazon data with another seller.
5. Where it is stored
Data is stored in Singapore (Amazon Web Services, Singapore region; encrypted backups also in Microsoft Azure, Singapore region). Backups are encrypted and kept in the same region.
6. Service providers
We use a cloud provider to host the service. When AI features are used in the service — including when someone asks the AI assistant, and features the customer has switched on that AI handles automatically (for example AI store checks, AI e-mail handling, or someone mentioning the AI assistant in a team chat group) — the relevant content is sent to one of the AI model providers below to produce the result. AI features the customer has not switched on do not send data.
Messages in the website chat are also sent to one of the AI model providers below to produce the replies.
| Provider | Model | Country / region |
|---|---|---|
| Anthropic | Claude | United States |
| OpenAI | GPT | United States |
| Gemini | United States |
The contact details you leave and a summary of the chat are passed to the official dealer serving you so that it can contact you.
When you sign up or sign in with your e-mail address, we send the verification code through Microsoft 365 (Microsoft Corporation); for this, your e-mail address is passed to Microsoft and used only to deliver that e-mail to you.
To send verification codes to mainland China mobile numbers, we engage our official mainland China dealer, Zhilianyun (Shenzhen) Technology Co., Ltd., to send the text messages through Alibaba Cloud; the phone number is used only to send the code and for nothing else.
AI operating your computer (optional). When the customer company turns it on and the user agrees on their own computer, the AI assistant can view that computer's screen through the AI Cross-border Chain desktop app or browser extension and click and type for the user to finish the task they asked for. Each step's screenshot (for the browser extension, a screenshot of the current web page; in a feature demo, the content of the AI Cross-border Chain page) is sent only for that step to one of the AI model providers listed above to decide the next action; we do not keep screenshots. We keep a text log of each step (which app, what was clicked, what was typed, with ID and card numbers masked) for the user and their company to view as permitted. The AI does not type passwords, verification codes, ID or bank card numbers, and does not click payment or transfer buttons; the user can stop it at any time with Esc. Only the user can let the AI operate their own computer; no one else in the company, administrators included, can make the AI operate someone else's computer.
7. Transfers outside Singapore
Some providers listed above are located outside Singapore. Where personal data is transferred, we require protection comparable to the Singapore Personal Data Protection Act 2012 through contracts and the providers' commitments.
8. How long we keep it
- Customer data is kept while the customer's subscription is active. After it ends, the customer can export its data; we delete it within 90 days unless the customer asks for earlier deletion or the law requires us to keep it longer.
- When a seller withdraws its authorisation, we stop retrieving its Amazon data and delete the Amazon data on request.
- Security records are kept for at least 12 months.
- Website chats are kept for 180 days. Contact details you leave are kept until you ask us to delete them, or for two years if you do not become a customer. Sign-up details are kept as customer data once the service is opened; otherwise they are deleted after two years.
9. Security
We protect data with encrypted connections, encrypted backups, two-step sign-in, role-based permissions and an audit trail. Details are on our Data & security page.
10. Your rights
You may ask to access or correct your personal data, or withdraw consent. If your data was entered by a company that uses our service (for example your employer), please contact that company first; we will help it answer your request. You can also contact our data protection officer below. To stop being contacted, e-mail us or tell us in the chat.
11. Data breaches
If a data breach affects personal data, we notify the affected customers without undue delay, and notify the Personal Data Protection Commission and Amazon where the law or Amazon's rules require it.
12. Changes
When this policy changes, we publish a new version with its effective date. Earlier versions stay available on this page.
13. Contact
Data protection officer: HU HAOHUA, privacy@aikuajinglian.com
General enquiries: support@aikuajinglian.com